7-Day Return Policy

At Jude Jewels, we want you to love your purchase. If you are not completely satisfied, we offer a hassle-free 7-day return policy. Please review the following terms and conditions:

Eligibility for Returns

• Items must be returned within 7 days of the original purchase or delivery date.
• Products must be in their original, unused condition, with all tags, packaging, and certificates of authenticity intact.
• Custom-made or personalized jewelry is not eligible for return unless defective or damaged upon delivery.

Return Process

1. Contact Us: Email or call us within 7 days of receiving your item to initiate a return. Provide your order number and details about the product.
2. Approval: Once your return request is approved, you will receive a return authorization and instructions.
3. Shipping: Package the item securely and ship it back using a trackable method. The return shipping cost is the responsibility of the customer unless the item is defective or incorrect.

Refunds

• Once your return is received and inspected, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• Shipping costs (if applicable) are non-refundable, except for defective or incorrect items.

Non-Returnable Items

• Custom or personalized jewelry.
• Items damaged due to misuse, wear, or improper care.
• Clearance or final sale items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:
Email: judegallery@aol.com
Phone: (480)421-6336

We are here to ensure your satisfaction and make your shopping experience with Jude Jewels exceptional.